Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable):
DV Live does not offer refunds or exchanges due to a change in your personal circumstances or external factors (e.g., adverse weather).
DV Live will provide a refund or exchange a ticket only if an event is cancelled, rescheduled, or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event), or as otherwise required by law (including the Australian Consumer Law). If an event is cancelled, refunds will be processed automatically to the original payment method.
DV Live will only replace lost, stolen, damaged, or destroyed tickets if authenticity can be verified with proof of purchase and reasonable notice before the event.
Attendees should consider the refund and cancellation policies of travel and accommodation providers when making arrangements for attendance at an event.